No. 1 Italian Cosmetic Brand in Italy......

FAQ

Are online orders secure?

Yes. All information relating to your order, your personal data and your credit card is higly protected. Bottega Verde has adopted advanced standards in data transfer and information access. For credit card payments: all financial information (card number, expiry date, etc.) is encrypted.  

How is my online shopping shipped?

We ship your packages using NINJA VAN local courier service. Remember that in order to optimise the delivery of your package it is very important that you give us accurate personal details and all the names on your doorbell! 

What is the meaning of the "Satisfied or Refund" warranty

It means that whenever you are not fully satisfied with your purchases you can return the received goods by standard post. We will replace the product or, should you prefer, provide you with a full refund. 

How much time do I have to inspect the goods and return them

To take advantage of the "Satisfied or Money Back" super warranty you should return the goods within 14 days of receiving your package. 

How can I pay for my products?

You can pay by Credit Card or PayPal

How much does it cost to ship my package?

If your order is below $50, we charge a $5 delivery fee. For orders of $50 and above, we provide FREE delivery.

How soon will I receive my Bottega Verde package?

Normally, you should receive your order within 2 to 3 business days. We will use reasonable efforts to ship promptly and if a shipment is expected to be delayed, we will send an e-mail to you advising about the delay and providing a new delivery date, which must be acknowledged by you by e-mail confirming this new delivery date. In the absence of such confirmation by you, the order will be subject to cancellation. All packages are shipped via NINJA VAN unless otherwise notified by us. 

Do the products have an expiration date and what is the symbol on the packaging?

Expiration dates are mandatory, with an indication of the month and year, for cosmetics that do not have a shelf life of more than 30 months. For Bottega Verde products that, by means of accelerated aging tests and microbiological tests, ensure that cosmetics last over 30 months, we use a PAO (post opening period), using the symbol of an open jar to show how many months you can use the product after opening. Thus, paying attention to your health and to your satisfaction, we suggest that you use the products following the indications of the PAO symbol.